Why Millennials are Choosing Texting over Phone Calls
It’s understandably frustrating for managers when millennials won’t answer their phone. For the longest time, phone calls alone have been relied on for quick and easy long-distance communication, and missing even one phone call can make you feel like your business is suffering. Managers are finding it more and more common for millennials to neglect answering their phones. This is mostly due to the fact that the younger generation has been more involved with texting than talking on the phone, and the latest phones focus more on ease of texting than improving phone calls.
Communication is the key to proper business management, but most people don’t neglect to answer their phones to be rude. In fact, in comparison with texting, phone calls can actually be a detriment to many businesses.
Merely hearing your phone ring can be a distraction, and the need to answer it and have a full conversation over the phone can be much more distracting. Many people need to drop everything that they’re doing to put their focus on the phone call. Texting involves a single tone alert that is minimally distracting, and quick responses can be made when the person is ready. Additionally, you can start typing up a text and return to it later if some work needs immediate attention.
Since phone calls require so much attention and immediate response, it implies that your phone call and the task being presented in the phone call is more important than whatever the person is doing at the time. While that may not be your intention, it can be seen as very disrespectful and inconsiderate to your employee. Texting does not intrude on what the receiver is doing, and it does not imply that the person should drop everything that they’re doing at the time to suit your needs.
Dancing Around the Point
You may have a clear and concise message that needs to be conveyed, but most people don’t start a phone call to simply say a few sentences and hang up. Being on a phone call can give the illusion that you may need to go into greater detail or explore the topic more than you have to in order to seemingly give more value to the person’s time when you’re actually taking value away from the phone call. Texts are meant to be short and to the point. They can be written quickly, edited as you go and read even more quickly.
Not only do people feel somewhat obligated to extend phone calls for the sake of trying to add more substance to a conversation but people also tend to add time to a phone call on accident by straying from the topic, making small talk and repeating themselves. This can easily turn an intended short call into a 20 or 30 minute discussion. People don’t tend to ramble or stray off-topic in texts. Even if small talk and pleasantries are included, it’s much faster to read and respond to these time wasters in text than it does over the phone.
When millennials don’t answer their phones, you’ll most likely end up in a game of phone tag. Either the missed call will prompt them to call you back later or you’ll have to keep communicating through voicemail until one of you manages to get a phone call through. Texts are usually read within a few minutes, especially since most people take a few seconds regularly to check their email and texts. With texting, you won’t have to deal with the frustrations of phone tag and voicemail and you can have full conversations quickly and easily.
Texting has found a welcome home in many businesses. It may take some time to get your team on a mostly text-oriented structure, but you will find numerous benefits to adopting texting over phone calls.
This doesn’t mean that phone calls have lost their use in the workplace. Context, tone of voice and more are difficult to convey through texting, and a phone call can seem more personal and welcoming than a text. Knowing when to use texts and when to use phone calls is vital to ensuring that your professional relationships stay strong and your business stays efficient.
I hope you all found this article informative.
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